CITIZEN’S CHARTER OF APIDC

1. The Aim/purpose of this charter is to work for better quality in public service

2. We deliver the following services to investors:

· Equity Participation

· Term Loan

· Medium Term Loan

· Short Term Loan

· Bills Discounting

· Short Term Loan

· Bill Discounting Scheme

3. Our aim is to achieve the following service delivery/quality parameters

Name of Service Service Delivery Standards

(Sanctions) (Days)

a Equity Participation 45 days

b Term Loan 45 days

c Medium Term Loan 30 days

d. Short Term Loan 30 days

e. Bill Discounting Scheme 15 days

4. Availability of Information :

Information on the following subjects can be obtained from our officers listed below :

1. Information relating to	2.Name of the Officer	3. Designation & Location	4. Telephone/ Fax/E-mail
a.Equity b.Term Loan	C.Mariamma	AGM(M&R) APIDC, Hyderabad	23235253 23235516(fax) administrator_apidc@ap.gov.in
c. Sale of Sick Units d. Revenue Recovery	K.Eshwaraiah	AGM(AMD&RR) APIDC, Hyderabad	23235253 23235516(fax) administrator_apidc@ap.gov.in
e. Medium Term Loan f. Short Term Loan g. Bill Discounting	C.Mariamma	AGM(M&R) APIDC, Hyderabad	23235253 23235516(fax) administrator_apidc@ap.gov.in

5. For information outside Office hours, please contact. Sri S.V.Kanakaseshu General Manager Admn.& PR) – Cell No. 98480-44070

Availability of prescribed forms

Title of the Form	Fee to be paid	Whom to contact
Tender Forms for purchase of assets of sick units	Rs.1000/- in cash or DD drawn in favour of APIDC Ltd., payable at Hyderabad	K.Eswariah, AGM(AMD & RR ) Phone: 040-23235253
Industrial Directory of APIDC asssited units (soft copy)	Rs.150/- in cash or DD drawn in favour of APIDC Ltd., payable at Hyderabad	G.Raghunandan, AGM (HRD & MIS) Phone: 040-23214230

Forms are also available in the web at www.apidc.gov.in and can be downloaded.

6. Complaint redressal systems

Courteous and helpful service will be extended by all the staff. If you have any complaints to make in the delivery of the above standards

you are welcome to register your complaints with the following officers

Name	Designation	Located	Telephone / Fax / E-mail
Smt. Nilam Sawhney, IAS	Vice Chairman & Managing Director	APIDC, Hyderabad	23235355 23235516 administrator_apidc@ap.gov.in

7. A centralised customer care center / grievance redressal center is also available at APIDC, Ist Floor, Parisrama Bhavanam, Hyderabad-500 004,

where you can lodge your complaint.

8. We will acknowledge all complaints within 2 days and final reply on the action taken will be communicated within 7 days.

9. Consultation with our users / stakeholders

We welcome suggestions from our users.

We hold periodical meetings with users / user representatives.

10. We seek your co-operation on the following :

Citizens’ Charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way

· Furnish all relevant information enlisted in the Application Form for Financial Assistance.

· Fulfil all the terms and conditions stipulated in the Sanction letter issued by the Corporation.

11. Guide Book / Hand book / Consumer Helpline

We have published a Brochure/Handbook for the guidance of our customers. Please contact P.Rajeswara Rao, DGM ( MIS) for more details.

Our Helpline number is 040-23235253 – 6 lines

Our .Customer Information Center is located at Parisrama Bhavanam, Basheer Bagh, Hyderabad-500 004.

We are committed to constantly revise and improve the services being offered under the Charter.

LET US JOIN IN MAKING THIS CHARTER A SUCCESS !